Shipping and Returns Policy
Shipping Rates:FREE SHIPPING is available across Canada* with minimum pre-tax purchase of $69 or more.
$7.99 Flat-rate shipping for orders less than $69
* Certain extreme remote destinations, such as Air Stage locations, are not eligible for free shipping.
Orders are usually processed and outbound within 1-2 business days of receipt.
Incorrect Shipping Address:
We rely on the information that customers provide us for delivery. If the address provided results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well any shipping costs charged by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither Canada Post or BuyNugo.ca is responsible for correcting an incorrect delivery address and it is the sole responsibility of the customer to ensure the delivery address provided is correct and deliverable by Canada Post. A deliverable address by Canada Post refers to the correct combination of Street #, Street name, unit of PO Box #(if applicable), City, Province and postal code.
BuyNugo.ca reserves the right to review all shipping rates quoted (including Free Shipping scenarios). If we cannot deliver your order at the quoted price, we will contact you to review alternatives or re-confirm any adjustments required.
Canada Post will usually make up to 2 attempts to deliver your package. If no one is home to receive the package at both attempts, a final pick-up notice will be left at your door or mail box to notify of the location of postal office to pick-up the package. You have up to 15 days to pick-up your package from the postal station after the first attempt. If after 15 days the package is still left unclaimed at the postal station, Canada Post will ship the unclaimed package back to us. Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by Canada Post, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to BuyNugo.ca by the carrier for the return delivery.
Returns made within 14 days of purchase with receipt are honoured. Please contact us first to rectify any problems with your products before attempting a return. Postage for returned items are the responsibility of the customer. Returned items must be unopened and re-salable.