FAQs

How long will it take to receive my order?

Orders are usually shipped within 2-3 business days for most metropolitan areas.

Will I be charged import fees, duties, taxes, or other brokerage fees?

No. All prices and shipping costs (if any) are inclusive of all import fees, duties, taxes, and/or brokerage fees.

Do I need to order the whole box, or can I just try one?

As a newly added feature, you are now able to order single bars.

How does NuGO ensure that the products are Gluten-Free?

The FDA standard for labeling a product gluten-free is testing to ensure it contains less than 20ppm of gluten. At NuGo, all bars that say gluten-free on the label have been batch tested to below 10ppm, a stronger standard than the FDA requires. We manage allergens strictly during manufacturing, and all shared equipment is heat treated and cleaned before use with our gluten-free products in order for us to maintain the highest standard to ensure the products test below 10ppm.

Does the Gluten-Free Product contain Oats? If so, how are these Oats sourced?

We’re proud to offer you a selection of gluten free choices, NuGo Protein Cookies, NuGo Dark, and NuGo Slim.  The only gluten-free product line that contain oats are NuGo Protein Cookies. We source certified gluten-free oats and oat flour, never mechanically separated oats. Additionally, all of our gluten-free products are certified gluten-free by the Gluten-Free Certification Organization (GFCO).

Is there anything else we can assist you with?

Please contact us regarding any other questions!